Employee empowerment is the process of enabling an employee to think, act, behave, react and control their work in more autonomous ways.
Although “employee empowerment” is such a common term, it is highly misunderstood and most times, barely implemented.
If used properly, employee empowerment has a number of benefits. Here are some of the positive impacts it has on Organizational culture.
Makes for better customer experience
Customers are people like you and me, that have responsibilities as well, and the last thing they need is service related stress.
Whenever a customer is told “no” or is sent back simply because the employee doesn’t have the authority to handle the situation properly, it is extremely damaging to the organizations reputation and also damaging to the relationship with the customers.
Giving employees the power to make some decisions is a sure way to boost customer experience.
People who are given autonomy to make their own decisions feel like their contributions are actually valued in the organization. Empowerment facilitates company growth because once an employee is empowered, self-confidence is heightened and their expectations are automatically raised, thus leading to better workplace productivity.
Greater involvement leads to greater commitment
Employees can ascertain a level of ownership in decisions made towards achieving goals.
Once empowered, Greater involvement facilitated by the increase of responsibility make employees more committed and more mindful when it comes to dealing with colleagues or interacting with customers. This in turn leads to decrease of staff turnover and also strengthens the “employer-employee” relationship.
Faster Problem Solving
Empowered employees are granted with the freedom and authority to solve problems relating to their field. By using their techniques and decision making skills, they can work through problems on their own.
Lower levels of management stress
Empowering employees isn’t just for the employees, but for the management as well. With empowered employees focusing on responsibilities, the management can focus on ways to build, expand and strategize.
If an employment strategy is well-managed and properly strategized, it can improve profitability and customer experience in an organization.