Employee empowerment is the process of enabling an employee to think, act, behave, react and control their work in more autonomous ways.
Although “employee empowerment” is such a common term, it is highly misunderstood and most times, barely implemented.
If used properly, employee empowerment has a number of benefits. Here are some of the positive impacts it has on Organizational culture.
Makes for better customer experience
Customers are people like you and me, that have responsibilities as well, and the last thing they need is service related stress.
Whenever a customer is told “no” or is sent back simply because the employee doesn’t have the authority to handle the situation properly, it is extremely damaging to the organizations reputation and also damaging to the relationship with the customers.
Giving employees the power to make some decisions is a sure way to boost customer experience.
People who are given autonomy to make their own decisions feel like their contributions are actually valued in the organization. Empowerment facilitates company growth because once an employee is empowered, self-confidence is heightened and their expectations are automatically raised, thus leading to better workplace productivity.
Greater involvement leads to greater commitment
Employees can ascertain a level of ownership in decisions made towards achieving goals.
Once empowered, Greater involvement facilitated by the increase of responsibility make employees more committed and more mindful when it comes to dealing with colleagues or interacting with customers. This in turn leads to decrease of staff turnover and also strengthens the “employer-employee” relationship.
Faster Problem Solving
Empowered employees are granted with the freedom and authority to solve problems relating to their field. By using their techniques and decision making skills, they can work through problems on their own.
Lower levels of management stress
Empowering employees isn’t just for the employees, but for the management as well. With empowered employees focusing on responsibilities, the management can focus on ways to build, expand and strategize.
If an employment strategy is well-managed and properly strategized, it can improve profitability and customer experience in an organization.
In some cases it takes one person to change the world, and in most cases it takes one person to ruin it too.
There’s nothing worse than hiring someone who is indeed qualified, but has very bad attitude. But it doesn’t stop there. It is also important to avoid hiring someone who might have a great personality, but just doesn’t fit well into the business culture you have established.
Hiring the wrong candidate for a job can have a huge impact on a business, from loss of productivity, time, right down to legal risks.
Here are some steps which companies should consider taking to avoid hiring the wrong candidates for a job.
CLEARLY STATE THE JOB REQUIREMENTS
It is important for employers to know exactly what they are looking for in a new employee. Just like I stated in my previous article; make sure the job description is detailed and has no errors. Your new hire must know exactly what she/he is getting themselves into.
PRE-SCREEN CANDIDATES BEFORE THE INTERVIEW
Once you select the resumes you are interested in, calling the candidate is the next best thing. During the call, ask them simple questions combined with a skill and personality test.
By doing this, you can get a better sense of who they are, thus getting a decent read on him/her making the process unbiased and more accurate.
Also be observant of the tone of their voice. Are they enthusiastic? Are they sharp? Do they speak clearly and confidently?
When all this is done, you can then decide if you want to invite them for a face-to-face interview.
ASK FOR REFERRALS
I personally think this is the best way to make the perfect hire because you can’t go wrong with referrals. Try to gather at least 3 professional recommendations and if possible. Referrals can also come from a reputable staffing agency that has done a lot the work of screening candidates before pitching them to potential employers.
This is a very important step, but you would be surprised at how many Nigerian companies run passed this.
It is important to run thorough background checks on candidates, including drug tests. Skipping this step might lead to serious consequences for the company (theft, unhealthy company culture, legal issues and so on). The safety of the company and its employees should always come first.
If time isn’t on your hands, consider using professional services such as employment agencies or a recruiter to help you find just what you are looking for.
Always proceed with caution in hiring decisions, the right talent can build your business, but a bad apple can destroy culture, halt company growth and in extreme cases bring down the company as a whole.
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