Workforce Learning and Development a key to customer satisfaction in Nigeria business environment
There is a saying that in business employees come first rather than clients . What they mean here is that if employees are better taken care off, they will in turn take good care of client’s demand. Honestly Most big companies has adopted this as their rule that guides how they operates their business.
Retaining the best talent for that job is not easy. Everyday we see new businesses springs up with a desire to employ the best talent to help make their business successful.
While your workers are helping you build your business in return for wages they are also looking at the best way to grow and better build their career hence they will always want to get loaded with new ideas, infact I have seen where an employee accepted a lower wage just because he felt that he would get better experience and expand his knowledge if he works in coy A rather than Coy B.
Employees are now changing their priorities by the day from a perspective of a fat pay check to a workplace that will not only guarantee them better pay in future but an job that will shape their experience
Problem Solving Ease
The world is revolving so fast, everything moves fast from client, business , the market etc. The best way to bring out the best from your business, satisfy client, demand satisfaction is to invest greatly on workforce development ;
at this employers will be better positioned to compete with their competitors and better well positioned for the ever evolving market. Moreover this is a win-win situation for Everyone as it gives room for innovation and helps ensure that productivity are kept high.
Communication between employees and management team is a performance booster, it also help to boast sales and increase turnover in businesses.
Like for instance letting your employees identify their weak points and offering them best way to improve and beating on their weak point is far better than just putting it on them that they aren’t good and they might be laid off.
If you the right communication channel and skills are used it will help them turn their weakness to strength, they will in no doubt appreciate how much the company care for them and will in return give their all just to make productivity all time high.
Reduces Employee Turnover:
What we mean by Employee’s turnover is the ease and rate by which an employee switches job between firm either related or unrelated.
When the management fails to blend very well with employees they will rather choose to work elsewhere they are better appreciated
providing learning opportunities will in no doubt reduce employee turnover, this learning opportunity should come in form of mentorship because once your employee experience some level of development from time to time, it will help increase moral boast, increase staff retention and also enhance the reputation of the organisation.
The desire for every business owner is to satisfy customer and clients alike.
If there is positive response from customers and it turns out they are satisfied, that shows that the product of such organisation is good.
The best possible way to get a satisfied customer and positive response is only when the employees are up to their game and they are better at what they are doing and to get it right the employer must be well trained and understand their needs.
Workforce development is a continuous process and not a one-time stuff, every company should endeavour to see that her workers are challenge to keep learning and improving on themselves.
There so many online tools that exist. A big thanks to technology which could help you impact positive ideas on your employee and speed up the process in a timely manner,help transfer knowledge and shape up ideas.